The healthcare technology landscape is witnessing a remarkable transformation with AvaSure's latest innovation—a sophisticated AI-powered Virtual Care Assistant that promises to redefine patient-hospital interactions. Developed in strategic partnership with Oracle Cloud Infrastructure (OCI) and NVIDIA, this cutting-edge solution addresses critical challenges in hospital operations and patient communication.

At the heart of this innovative platform is "Vicky," an AI avatar that serves as a sophisticated interface for patient requests and triage. The assistant demonstrates an unprecedented level of intelligence in managing and prioritizing patient needs, creating a more responsive and efficient healthcare environment.

The Virtual Care Assistant introduces a nuanced approach to patient interactions by implementing a sophisticated triage system:

• Patient Request Categorization: The AI intelligently differentiates between clinical and operational requests, ensuring each query is routed to the most appropriate team.

• Urgent Need Prioritization: Critical situations, such as a patient reporting chest pain, are immediately flagged and directed to on-floor clinical teams, ensuring rapid response to potentially life-threatening conditions.

• Comprehensive Dashboard: A centralized interface provides healthcare teams with a holistic view of patient needs, enabling more efficient resource allocation and workflow management.

The technological backbone of this solution leverages the advanced capabilities of Oracle Cloud Infrastructure and NVIDIA's accelerated computing platform, creating a robust and scalable system that can adapt to the complex demands of modern healthcare environments.

Adam McMullin, CEO of AvaSure, articulated the vision behind this innovation: "The future of healthcare demands smart, responsive solutions that not only assist clinicians but also improve the patient experience. The AvaSure Virtual Care Assistant is our response to the growing needs of hospitals and healthcare teams—enabling a more efficient, organized, and compassionate care environment. By combining the power of AvaSure's Virtual Care Platform with OCI and the NVIDIA accelerated computing platform, we are delivering a transformative tool that not only empowers healthcare providers to tackle today's challenges but also sets a new standard for the future of care delivery."

Currently slated for commercial availability in late 2025, the Virtual Care Assistant is already undergoing refinement through select development partnerships. This measured approach ensures that the solution will be finely tuned to meet the actual needs of healthcare providers and patients alike.

The platform represents more than just a technological advancement—it symbolizes a fundamental shift towards more intelligent, responsive, and patient-centric healthcare delivery.

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