28 Mar 2025 | 6 MIN READ

Hybrid Care Teams & the Future of Telehealth - Tammy Cress, SVP of Clinical Innovation, Teladoc Health

Hybrid care teams, blending in-person and virtual care, are improving efficiency, patient satisfaction, and return on investment.


In this episode, Tammy Cress, Senior Vice President of Clinical Innovation and Solutions at Teladoc Health, discusses how Teladoc is addressing workforce challenges in healthcare by using digital solutions and hybrid care teams. Tammy explains the importance of listening to the market to design technology products that help health systems transform their care delivery models. She also highlights the use of hybrid care teams, which blend in-person and virtual care to improve efficiency, patient satisfaction, and return on investment. Additionally, Tammy shares insights from a recent market survey that indicates a significant increase in the adoption of telehealth and positive perceptions of its quality.


Tune in to learn how Teladoc Health is driving change in healthcare delivery through technology and innovative care models!


About Tammy Cress:

Tammy Cress is the Senior Vice President of Clinical Innovation and Solutions at Teladoc Health. As a nurse by background, Tammy leads a cross-functional team to develop and evolve solutions that enable care transformation at scale while addressing the health systems’ most challenging problems.


Things You’ll Learn:

  • Listening to the market and designing technology to fit the needs of health systems is crucial for effective care transformation.

  • Hybrid care teams, blending in-person and virtual care, are improving efficiency, patient satisfaction, and return on investment.

  • Telehealth adoption is on the rise. Twenty-five percent of care is now delivered virtually, and perceptions of its quality are increasing.

  • Enterprise telehealth solutions and the incorporation of AI tools can scale efficiencies and improve care outcomes.

  • Care teams will have more time to spend with patients and deliver better-quality care through improved collaboration and technology.


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